Help desk software for small business teams leaving a shared inbox
If two to ten people answer customers from one Gmail or Outlook inbox, Ticketagent gives you a proper help desk without a project. Forward your support address, invite your team, and every email becomes a ticket with an owner and an AI reply draft. A small team can connect its address and turn on AI drafts in an afternoon.
What changes when you move to a help desk
Customers notice nothing, except faster and more consistent replies. They keep writing to the same address. Inside the team, every email is now a ticket with a status (new, open, pending, solved), an assignee and a full history. You can see at a glance what is waiting, who has it and how long it has been there.
- One queue for the whole team, with clear owners
- Internal notes so you can ask a colleague without forwarding emails
- Canned replies for answers you send every week
- Tags to spot patterns, such as shipping or refunds
- Standard reports on volume, first response time and resolution time
Keep your address, keep your customers' habits
You do not change your support address or tell customers anything. You add a forwarding rule in Gmail or Outlook that sends incoming mail to your Ticketagent inbox. You verify your domain once, and replies go out from the same address customers already know. If you use a separate address for billing, it becomes a second inbox. Starter includes two.
AI drafts on every email, from your own answers
Small teams spend most of their time on questions they have answered before. On every plan, the AI customer service agent reads each new email and writes a reply draft grounded in your help center articles, with the cited article shown to you. You read it, adjust anything that needs a personal touch and send.
When you are comfortable, you can let the AI resolve simple, approved questions on its own, such as "where is my order" or "how do I reset my password", but only above a confidence threshold you set. Starter includes 50 AI auto-resolutions per agent seat per month, pooled across your workspace. When the AI is unsure, it leaves the ticket to you with a short summary.
- A draft on every ticket, ready before you open it
- The source article shown next to every draft
- Auto-resolve only for questions you approve
- Customer data is not used to train shared models
The Starter plan fits most small teams
Starter is built for small businesses: email and web form in one shared inbox, 2 inboxes, statuses, tags, assignments, internal notes and canned replies, 1 SLA policy with business hours, a public help center with up to 100 articles, AI reply drafts on every ticket and standard reports. You pay per person who answers customers, not per customer or per ticket.
If you add live chat, more inboxes, routing rules or Slack notifications later, Team adds them without a migration. Your tickets, articles and settings stay where they are.
Set up in an afternoon
- Step 1: Create your workspace and your first inbox.
- Step 2: Add a forwarding rule in Gmail or Outlook for your support address.
- Step 3: Verify your domain so replies go out from your own address.
- Step 4: Invite your teammates and decide who takes new tickets.
- Step 5: Write five help center articles for your most common questions, so the AI has answers to cite.
- Step 6: Add a few canned replies and set your business hours.
- Step 7: Send a test email to your support address and reply to it from Ticketagent.
Help desk for small business questions
No, if you can add a forwarding rule in Gmail or Outlook, you can set up Ticketagent.
Only in faster replies, because they keep writing to the same address and replies come from it too.
They stay in Gmail, and new messages arrive in Ticketagent from the moment forwarding is on.
No, you pay per agent who answers customers, starting from one.
Yes, try the interactive AI agent demo on our homepage to see how drafts work on real questions.
Yes, you can move to Team or Business at any time and keep all tickets, articles and settings.
What it costs
Starter is $29 per agent per month, or $24 billed yearly ($288 per agent per year). Team is $59 ($49 billed yearly), Business is $99 ($82 billed yearly), and Enterprise is priced with sales. A team of three on Starter billed yearly pays three seats, with AI drafts and 150 pooled AI resolutions a month included. See help desk software pricing.