Help desk software pricing per agent, with AI included
Four plans, priced per agent seat, billed monthly or yearly. Every plan includes AI reply drafts and a pooled monthly volume of AI auto-resolutions, so there is no second meter on your bill.
Starter
For small teams moving off a shared mailbox.
- Shared inbox for email and web form, up to 2 inboxes
- Ticket statuses, tags, assignments, internal notes and canned replies
- 1 SLA policy with business hours
- Public help center, up to 100 articles
- AI reply drafts on every ticket
- 50 AI auto-resolutions per agent seat per month, pooled across the workspace
- Standard reports
Team
RecommendedFor growing support teams.
- Everything in Starter
- Live chat widget, unlimited inboxes and teams
- AI routing plus rules, round-robin and load-balanced assignment
- Unlimited SLA policies, escalations and breach warnings
- Unlimited public and internal knowledge base articles
- 150 AI auto-resolutions per agent seat per month, pooled
- CSAT surveys and collision detection
- Integrations: Slack, Jira, GitHub, webhooks and REST API
Business
For multi-brand and regulated teams.
- Everything in Team
- Multiple brands and help centers, up to 5
- AI agent actions: look up an order or account through your API before replying
- 400 AI auto-resolutions per agent seat per month, pooled
- SAML single sign-on, custom roles and permissions
- Audit log and data retention controls
- Custom reports and scheduled exports
Enterprise
For large support teams and IT service desks.
- Volume seat pricing and custom AI resolution volume
- SCIM user provisioning
- Data processing agreement and security review support
- Uptime commitment in the contract
- Invoicing, purchase orders and annual contract
- Named onboarding and success contact
All prices are per agent seat, in US dollars.
| Plan | Monthly | Yearly /mo | Yearly total | Included each month |
|---|---|---|---|---|
| Starter | $29 | $24 | $288 | 2 inboxes, 1 SLA policy, up to 100 help center articles, AI drafts, 50 AI auto-resolutions per seat |
| Team | $59 | $49 | $588 | Unlimited inboxes, SLA policies and articles, live chat, AI routing, 150 AI auto-resolutions per seat |
| Business | $99 | $82 | $984 | Up to 5 brands, AI agent actions, SAML SSO, audit log, 400 AI auto-resolutions per seat |
| Enterprise | Talk to sales | Custom | Custom | Volume seat pricing, custom AI volume, SCIM, DPA, contract uptime commitment |
Help desk cost calculator
Enter your own numbers. The calculator shows your monthly bill and the agent hours returned if the AI agent resolves the share of tickets you choose.
The calculator uses only the numbers you enter. It is an estimate for planning, not a promise of results.
Default 20 percent. Change it to match your own queue.
- Your monthly bill
- AI auto-resolutions included per month
- Tickets the AI resolves at your estimate
- Agent hours returned per month
- Value of the hours returned
Compare all help desk features
| Feature | Starter | Team | Business | Enterprise |
|---|---|---|---|---|
| Email and web form channels | Yes | Yes | Yes | Yes |
| Live chat widget | No | Yes | Yes | Yes |
| Inboxes | 2 | Unlimited | Unlimited | Unlimited |
| Teams | 1 | Unlimited | Unlimited | Unlimited |
| Statuses, tags, internal notes, canned replies | Yes | Yes | Yes | Yes |
| Collision detection | No | Yes | Yes | Yes |
| Routing rules | Basic assignment | Rules and AI routing | Rules and AI routing | Rules and AI routing |
| Round-robin and load-balanced assignment | No | Yes | Yes | Yes |
| SLA policies | 1 | Unlimited | Unlimited | Unlimited |
| Escalations and breach warnings | Breach warnings | Yes | Yes | Yes |
| Public help center articles | Up to 100 | Unlimited | Unlimited | Unlimited |
| Internal knowledge base | No | Yes | Yes | Yes |
| Brands and help centers | 1 | 1 | Up to 5 | Custom |
| AI reply drafts with citations | Every ticket | Every ticket | Every ticket | Every ticket |
| AI auto-resolutions per seat per month, pooled | 50 | 150 | 400 | Custom |
| AI agent actions through your API | No | No | Yes | Yes |
| CSAT surveys | No | Yes | Yes | Yes |
| Slack, Jira, GitHub, webhooks, REST API | No | Yes | Yes | Yes |
| Standard reports | Yes | Yes | Yes | Yes |
| Custom reports and scheduled exports | No | No | Yes | Yes |
| SAML single sign-on | No | No | Yes | Yes |
| SCIM user provisioning | No | No | No | Yes |
| Custom roles and permissions | No | No | Yes | Yes |
| Audit log and data retention controls | No | No | Yes | Yes |
| Data processing agreement | No | No | No | Yes |
| Invoicing and purchase orders | No | No | No | Yes |
How AI auto-resolutions are counted
An AI auto-resolution is a ticket the AI agent answers and closes without a person sending the reply. The monthly volume is pooled: a workspace with 10 Team seats has 1,500 auto-resolutions to share across the whole team each month.
- Drafts that an agent reviews and sends never count.
- A ticket the customer reopens after an auto-resolution goes back to your team and counts once.
- The volume renews with every billing month.
- When the pool runs out, the agent keeps drafting replies and hands tickets to your team. Moving to a higher plan raises the pool.
Help desk pricing questions
Yes. The demo on the homepage shows how the agent classifies, routes and drafts a reply for a message you choose. Paid plans start at $29 per agent per month.
Anyone who replies to tickets or works the queue. Customers and people who only read reports do not need a seat.
No. One workspace runs on one plan, so every agent works with the same features and the same AI pool.
The new seat is charged pro rata for the rest of the billing period, and your pooled AI volume grows with it.
No. There are no credit packs or top-ups. A larger AI volume comes with a higher plan, or a custom volume on Enterprise.
You pay for the year up front at the lower yearly rate, about 17 percent below monthly. Seats added during the year are charged pro rata to the end of it.
Yes. Monthly plans stop at the end of the current month and yearly plans at the end of the paid year. You can export your tickets and articles before you go.
By card on every plan. Enterprise can pay by invoice with a purchase order.
Not sure which plan fits? See the help desk software tools in each plan, or read how the AI customer service agent works. Small teams usually start with the help desk software for small business setup on Starter.